Help Center

Sonder is Allianz's official partner app providing 24/7 multilingual security services across Australia, offering rapid-response networks to safeguard students' physical and mental wellbeing.
For details: https://www.allianzcare.com.au/en/support/apps-and-tools/sonder.html

Customers purchasing Allianz OSHC via uniteCare receive Sonder access duration matching their insurance period

School-purchased plans (Essential version) have no pregnancy waiting period, while website plans (Standard version) require 12-month pregnancy waiting period. Essential plans are exclusively available through educational institutions.

Register via MyHealth portal using policy number and surname (under 16s cannot access MyHealth).
• For surnames under 3 letters, enter actual character count

OSHC automatically activated upon entry into Australia.

• Download MyHealth App: https://www.allianzcare.com.au/en/support/apps-and-tools/myhealth-app.html
• MyHealth FAQs: https://www.allianzcare.com.au/en/faqs/new-members-portal.html

My Policy > View Policy >Documents to download membership card or order plastic membership card

Find providers: https://ihfinddoctor.agaassistance.com.au/
Service centers: https://www.allianzcare.com.au/en/contact-us/on-campus-locations.html

See: https://www.allianzcare.com.au/en/visas/student-visa-oshc/under-16.html